The UK Government Digital Service is trialling an AI-powered chatbot called 'GOV.UK Chat' within the official government app. Citizens can ask questions about public services and receive automated answers around the clock. The pilot marks one of the first integrations of generative AI directly into a national government portal. It tests whether algorithms can handle sensitive queries reliably while maintaining data protection standards and public trust. The project could set a precedent for digital public services across Europe and beyond.