Administrative automation refers to the systematic use of IT to handle rule-based administrative tasks. Technologies such as robotic process automation, business process management systems, and AI-supported decision assistance enable automated processing of mass applications, verification processes, and data maintenance. Examples in the public sector include automated processing of vehicle registrations, pension assessments, or tax notices. In addition to efficiency gains and error reduction, legal questions arise regarding fully automated administrative acts, regulated in Germany under Section 35a of the Administrative Procedures Act. Data protection, transparency of algorithmic decisions, and employee co-determination rights are key challenges. Automation should relieve civil servants, not replace them, and free up capacity for more complex tasks.
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Administrative Automation
Use of software technologies for partial or complete machine processing of standardised administrative procedures without manual intervention.