Norfolk County Council is using artificial intelligence to automate crisis communication and coordinate emergency support across thousands of residents. The system identifies vulnerable citizens and routes assistance requests through automated workflows, reducing response times when traditional channels become overwhelmed. The deployment marks a shift in how UK local authorities approach scalable citizen engagement during disruptions. For German public administrations, the case raises practical questions: Does comparable automation meet data protection requirements under the GDPR? Can smaller authorities replicate the infrastructure investments Norfolk made?